We offer a friendly professional service
Customer satisfaction is a priority at Goldstar Heathrow. We promise to process your bookings accurately and quickly and to safely deliver your goods on time. Our experienced controllers look after everything for you. They always arrange to move your freight by the most efficient and cost effective means and provide you with an accurate quotation and delivery time. We offer real-time proof of delivery (POD).
Your freight is in safe hands
Our vehicles come equipped with the appropriate load restraints and our drivers will ensure that your freight is loaded safely, always checking for any damage or discrepancies. All our drivers have a thorough understanding of 'known freight' and our vehicles are equipped with TIR cords, seals and locks.
Reliable and punctual
Through our on-going investment in IT and communications systems we ensure all our operations are reliable and punctual. Our fleet is fitted with the latest digital tracking systems enabling us to precisely locate our vehicles at any time both in the UK and Europe. Our drivers carry handhelds offering real time updates and company mobile phones. We use an automated booking system that ensures we keep track of all the relevant information for each job
All our staff are extremely well trained, friendly and professional, and as our representatives they always wear company uniform. They are cared for by our dynamic HR team who work tirelessly behind the scenes, helping to develop and empower our valuable people. We encourage all our staff to take the initiative in helping us deliver excellent customer service.
We aim to deliver the highest standard of customer service at all times. This includes dealing with enquiries over the phone, or in writing via email or letter. We welcome feedback and are pleased to receive comments and suggestions for improvement to our standards of service.
We understand our customers are looking for more than just keen pricing
We believe that our team of experienced people, our commitment to customer service and our professional accreditation give us a competitive advantage that offers substantial benefits for both our existing and potential customers.
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