Customer information

Bookings

Just call 01784 422 100 (Transport - option 1) and our experienced controllers will look after everything for you. They will take the details of your delivery and size, shape and dimensions of your freight and provide you with an accurate quotation and delivery time.

If you have an operational enquiry please call 01784 422 100 (Transport - option 1) or email oper*atio%ns-=-*goldstarh%eathrow*.com

Fuel surcharge

Due to volatile fuel prices we operate a fuel surcharge. Up to date details can be found on our fuel surcharge page.

Terms & conditions

We operate to Freight Transport Association (FTA) Conditions of Carriage. You can read these on our FTA page.

Insurance and accreditation certificates

You can download our insurance documents and other certificates from our downloads page.

Accounts

Accounts customers are given access to our gazetteer, enabling quick and accurate estimates of delivery costs. To apply to open a credit account with us please download a credit application form from our downloads page.

For any further enquiries please email acco*unts%-=-go*ldstarhea%throw.c*om or call our accounts department on 01784 422 100

Customer service

We aim to deliver the highest standards of customer service at all times. This includes dealing with enquiries over the phone, or in writing via email or letter. We welcome feedback and are pleased to receive comments and suggestions for improvment to our standards of service.

Please email - feed*back%-=-go*ldstarhea%throw.c*om